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Zero Risk & 100% Satisfaction Guarantee

Your satisfaction and repeat business is our number one priority. It’s just good business and a lot more fun to do it right the first time. So you will be completely satisfied or you don’t pay.

Zero Risk Guaranteed
This is a very important and a great guarantee for you. With this 'Zero Rish' strategy, you will get 100% no risk shopping experence here. We would like to assure our customers of the best possible service.

First of all, when you placed customize orders with us, we only charge $10 deposit symbolically.

Secondly, as long we finish your guitar, HD photos will provide to you for reference. Of course you are able to request HD photos during the processes. You can check it and find any thing you don’t like, we will modify it till every details done perfectly to meet you requests.

In the end, even you still do not accept the final result, you are able to request for full refund.

100% Satisfaction Guaranteed
We provide a 30 days satisfaction guarantee and 1 year warranty for our customers, aiming at customers' satisfaction and repeat business chance. If you are not totally satisfied with the instrument you bought from us, you can return it in its original condition within 30 days for another one instead. After receipt of the returned instrument, we'll send a new one to you usually within 15-20 working days. You can also ask for a full refund.

For Internet requests, please contact us at online support and have the competing website address (preferably the specific product page URL) included for our representative. We'll verify the online pricing and product description, availability, and relative price and product specifications. Please ask a sales representative for details or contact us at online support. Advertised items must be new product.

We only accept returns made within the first 30 days from shipment.

If you find it's necessary to return, it must be shipped within this 30-day guarantee period. If you decide to return the package, please follow the return steps and pack it carefully to avoid any possible damage in shipping.

Something you must do:
A return authorization number is needed;
Keep the original package complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.
Keep items in brand new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.